About payment
ーcredit cardー
ーConvenience store settlementー
ーBank transferー
[Transfer account] Mizuho Bank, Minowa Branch (Minowashiten) Normal 1393138 f) Atelier
・We apologize for the inconvenience, but the customer is responsible for the transfer fee.
・After the transfer is completed,online chatPlease let us know by e-mail.
About shipping
[Business] Yamato Transport / Sagawa Express / Japan Post
[Delivery service name] Hikyaku Express/Parcel Delivery/Takkyubin Compact/Yu-Pack/Click Post
[Timing of product shipment]
Unless otherwise specified, we will ship within 3 business days after confirming your order.
*Products posted on our website are sold at multiple stores at the same time. Therefore, the number of items in stock is not a real-time number, so when you place an order from this site, it may be sold out at other stores and become out of stock. If it is difficult to procure the product after confirming the stock status of other stores, we will cancel the order.
[Shipping fee]
Nationwide uniform charge for orders over 5,000 yen (including tax): Free
For orders under 5,000 yen (including tax), courier +770 yen, click post +200 yen
Order Cancellation/Defective Product Returns
ーCancellation of an orderー
If you wish to cancel your order, please contact us by online chat, email, or phone before the product has been shipped. Items that have been shipped can be returned only within 7 days after the item arrives. Please refrain from trying on the returned items as they will be resold.
ーAbout defective productsー
Regarding defective products, if the product is defective, we will exchange it for the same product only if it is in stock. If there is no stock that can be exchanged, we will respond with a refund. We will bear the shipping charges for returning the product, so please contact us by e-mail within 7 days after the product arrives. After checking, please send it back to the designated address by cash on delivery.
Return address: We will contact you by email.
Return shipping fee: If the delivered product is defective, the customer is responsible for the return shipping fee unless the product received is different from what was ordered.
Contact information
Phone: 03-5604-9501
Email: konjaku@atelier-lin.com
Contact: Hayashi
