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  • Q. I did not receive an order confirmation email. I would like to know if the order has been received.
    　A. [Email does not arrive] First, please check that your email address is correct.Depending on your environment, emails from our company may be classified as "spam". Please set it so that you can receive emails from konjaku@atelier-lin.com. After you place an order, we will send you at least two emails: an "order confirmation email" and a "shipment information email." [Confirm order] If you have not received an order confirmation email, please log in to our online shopping site again and check your "Order History". If it is listed in "Order History", the order has been accepted successfully. *If you don't know how to check, or if you have any concerns, please directly [Contact].
  • Q. Can I use convenience store payment after delivery?
    A. We are very sorry, but you cannot use convenience store payment after delivery.
  • Q. Can I use cash on delivery?
    A. We are very sorry, but cash on delivery is not available.
  • Q. I want to change my payment method. How do I do that?
    A. We regret to inform you that we are unable to change the payment method for your convenience after your order has been confirmed. Please pay using the payment method you selected when placing your order.
  • Q. Can you wrap it for me?
    A. We do not accept it.
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